How do I make a reservation?
• Make a reservation online using the form Transfer Order ” on our website.
• You may request a reservation to our e-mail and we will send you a form to fill in and our bank account to make the payment. After filling in the form and paying, we will send you a reservation voucher with all the transfer details. We will send the invoice for your payment to your e-mail 24 hours before your trip.
How will I know that my reservation has been received?
You will receive a reservation voucher with all the transfer details by e-mail. If you do not receive one within 24 hours, please contact us because this may be due to incorrectly typed or filtered emails.
When will I get my voucher?
When you confirm your booking, we will send you a confirmation email and an attachment with your voucher within 24 hours.
What does the reservation voucher serve for?
The Reservation voucher gives full information on reserved services. Each voucher has a serial number, customer details, and contact details.
Do I have to print the voucher?
It is desirable to provide a printed voucher. For your convenience, we also offer the possibility to download the .pdf voucher and present it directly from your smartphone or tablet.
Can I cancel my booking?
You can cancel your reservation no less than 48 hours before arrival, free of charge. For more information, please read the „ Terms & Conditions ”.
How can I cancel my booking?
You can cancel your reservation by an e-mail to us or contact us by phone but not less than 48 hours before arrival time.
Will my money be refunded when canceling a reservation?
Yes, the money will be refunded if you cancel your reservation not less than 48 hours before your transfer begins. For more information, please read the „ Terms & Conditions ”.
What's included in the price?
The price includes:
Example: If you have booked a Mini Van, you should note that it accommodates a maximum of 4 people and one child seat occupies one seat. The added child seats are free, but you must notify us if you need them.
Are the prices per person or vehicle?
The prices quoted are for a vehicle with a specified number of passengers.
What are the payment methods for online booking?
The payment methods are:
Is there a tipping system in Bulgaria and is it expected of the customer to leave a tip for the driver?
If you are satisfied with the performed service, it is entirely up to you if you will give the driver a tip. There is no fixed rate, but often 10% of the service price is considered appropriate.
What is your policy for babies and children travelers?
For all children under 12, you need to reserve a separate seat to ensure their safety under the traffic regulations.
We provide a child seat free of charge, but you have to request it in advance.
Is there an extra charge if my flight is delayed?
No, our driver will wait for you within 1 hour after landing, no matter how delayed the flight is.
During a reservation your flight number will be required and we will keep track of its timetable.
If we see that the flight is delayed we will inform the driver and he will come to pick you up at the new arrival time.
What to do if my transfer vehicle does not come at the agreed time?
Please wait for the driver for 15 minutes. If the driver does not appear after 15 minutes, call us immediately so we can find out what the problem is. Please note that we are not responsible for your costs unless you notify us in due time about the situation. For more information, please read the „ Terms & Conditions”.
What happens if my flight is canceled?
If your flight is canceled, you will need to call us obligatory in order to schedule a new time for meeting.
No extra charge will be required.
When do I need to specify the time for return transfer?
You will specify your time for return transfer with the driver during your first transfer. You will receive a return form from the driver, which will record the time and date of your return transfer. If you do not receive this form please call us at the earliest opportunity.
Where will the driver meet me?
The driver will welcome you to the airport of arrival with your name on a plate. If you have identified your hotel, or a private address, bus station or railway station as the place of meeting, the driver will welcome you at a reception desk, home address or information desk at the railway station or bus station. You can specify any other point of the city at no extra charge.
What vehicles do you use for transfers?
We use new and comfortable Mini Van vehicles (for up to 4 passengers) and Vans fpr up to 8 passengers, depending on the transfer you require. All of our vehicles are with the highest level of equipment and free Wi-Fi.
Does the driver speak English?
Yes, all our drivers speak English.
Is it allowed to smoke in the vehicles?
No, smoking in vehicles is forbidden.
Is it allowed to eat in the vehicles?
No, it is not accepted to eat in the vehicles.
Can alcohol be used in the vehicles?
No, alcohol use is forbidden in the vehicles.
Is there Wi-Fi in the vehicles?
Yes, there is free Wi-Fi in the vehicles.
Can I travel with a pet?
Yes, if it is in a special cage intended for the transport of animals.
How much luggage is allowed?
The allowed luggage is 1 medium-sized suitcase, 1 small suitcase or a bag and a hand bag or a backpack for each passenger. If you carry a ski, snowboard or baby carriage, please inform us in advance.
What's the difference between a car seat, a child seat and a booster?
The difference is in the kilograms of the children (<10 kg, 9-18 kg, 15-36 kg).
Do you work 24 hours?
Yes, we work 24 hours a day, 7 days a week, no exceptions!
What do I do if I have a complaint?
If you are not satisfied with our service for any reason, please contact us. We will try to respond to all your complaints sent by e-mail within 24 hours. If your complaint depends on the current situation, you will have to call us at the phone we have provided so that our team can help you right away.
I can not find answers to my questions here!
Please contact us and we will be happy to answer any of your questions about the transport services we offer.